Delivery & Returns
Delivery
Rack King provifes a delivery of single or bulk orders anywhere in Ireland. We understand that your storage requirements are a priority to you. This is why we have specific partners to get your goods to you in the timeliest manner.
Three day delivery. We cannot promise next day delivery but we will have your product to you within three days if your order being placed.
Orders are dispatched Monday and Tuesday each week should have all orders delivered by end of same week.
Our Pallet Delivery Policy
- There must be adequate space for an 18-tonne rigid truck to gain entry to the premises.
- If the driver thinks he cannot access the property, they will have to deliver kerb-side.
- Oversized pallets need offloading arrangements such as a forklift on site.
- Anything over 2 Metres cannot be taken off by tail-lift.
- Deliveries are made door to door by a tail-lift truck and manual pallet truck which can only operate on level and smooth ground. Drivers are not expected to try and manoeuvre heavy pallets on uneven ground or break down pallets but will be as helpful as possible.
- To maintain efficiency, drivers shouldn’t wait over 20 minutes at delivery points.
- In the event of any issues, please do not hesitate to contact us on 015415486
Returns
At Rack King we can accept returns on all products once the product is unopened. If the product was palletised we would require it returned the same way it was received. Returning our products will be at the expense of the customer due to the load sizes of our products. Organising the delivery and collection will be the responsibility of the customer. We trust that our products quality will mean that you should not have any problems or need to return them
Damage
If you have any damaged parts we will replace them. Please inform us by email or phone along with photos of the damage.